The flagship — where we start
Reconciliation & Recovery
Marketplace settlements are built to be skimmed, not checked. We reconcile every order, fee, return and reimbursement across Amazon, Flipkart, Myntra, Ajio and Etsy — flag what's wrong, file the claims, and track every rupee until it lands back in your account.
Illustrative scan. Your audit runs on your real settlement files.
Quick answer
Steps Ecommerce is an e-commerce management company based in Kanpur, India that reconciles marketplace settlements for Indian sellers. We check every settlement line on Amazon, Flipkart, Myntra, Ajio and Etsy against what the order should have paid, flag fee errors, wrong RTO charges and unreimbursed lost or damaged stock, and file the claims with evidence attached.
The charges we catch, order after order.
Fees charged on the wrong weight slab or category, order after order.
RTO and return charges applied even when the courier or buyer was at fault.
Lost or damaged inventory that was never reimbursed because nobody filed the claim.
Settlements that quietly pay less than the order maths says they should.
What's included
Done for you — not a to-do list.
- Line-by-line reconciliation of every settlement cycle
- Fee-error detection against each marketplace's published rate card
- Reimbursement claims filed and followed up until closed
- Wrong RTO / return charge disputes
- A monthly recovery ledger: what was flagged, filed, and recovered
How it works
The process, step by step.
- 01
Scan
We ingest your settlement reports and run every line against what you should have been paid.
- 02
Flag
Every discrepancy is flagged with the evidence — order ID, expected amount, actual amount.
- 03
Claim
We file the disputes and reimbursement claims marketplace by marketplace, and chase them to closure.
- 04
Report
You get a recovery ledger in rupees. Not a dashboard that flatters — a statement that adds up.
A clear, evidence-led engagement
We start by reviewing your settlement data and identifying the discrepancies, deductions and unresolved claims that require attention.
After the review, you receive a clearly defined scope covering priorities, required access, responsibilities, reporting cadence and expected timelines. Every issue pursued is tracked against marketplace evidence and recorded in a recovery ledger, so you can see what was identified, what action was taken and what outcome was received.
Useful alongside this
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Start with the diagnosis
Find the constraint first. Then decide what to fix.
No package pitch before we understand the account. The diagnosis shows you the evidence — the scope comes after, in writing.