Plain-language privacy.

Last updated: 16 August 2026

Steps Ecommerce("we", "us", "our"), based in Kanpur, Uttar Pradesh, India,operates this website (the "Site") and provides e-commerce management and marketing services. This policy explains what information we collect, how we use it, and your choices. By using the Site or contacting us, you agree to this policy.

1. Information we collect

Information you give us: when you submit the diagnostic or contact form, book a call, or message us, we may collect your name, email address, WhatsApp/phone number, business or store name, marketplace or store URLs, country, revenue band and any details you choose to share.
Information collected automatically: standard technical data such as IP address, browser type, device information, pages viewed and referral source, using cookies and similar technologies (see §4).
Analytics data: aggregated usage data via Google Analytics 4 and Microsoft Clarity, which may include session behaviour and heatmaps in anonymised or aggregated form.

2. How we use your information

To respond to your enquiry, prepare a diagnosis or proposal, and provide our services.
To schedule and confirm calls or meetings.
To improve the Site, our content and our services.
To send you information you have requested. We do not sell your personal data.

3. How your information is processed and shared

We use trusted third-party services to run the Site and our operations. Your data may be processed by:

Form handling: Web3Forms and/or Google Forms, to receive your enquiry.
Scheduling: Cal.com and/or Google Calendar, to book and confirm meetings.
Content and hosting: Sanity (content), Amazon Web Services / CloudFront (hosting and delivery), GitHub (code).
Analytics: Google Analytics 4 and Microsoft Clarity.
Communication: email and WhatsApp.

Each provider processes data under its own privacy terms. We share data only as needed to deliver our services, or where required by law. If you become a client, we treat your marketplace account data as confidential and use it solely to deliver the agreed services.

4. Cookies and consent

The Site uses cookies for essential functionality and, with your consent, for analytics. You can accept or decline non-essential cookies via the cookie banner, and control cookies through your browser settings. Declining analytics cookies will not prevent you from using the Site — if you decline, no analytics load at all. Clearing this site's data in your browser brings the banner back so you can change your mind.

5. Data retention

We keep enquiry and client data only as long as needed for the purposes above or as required by law, after which it is deleted or anonymised.

6. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and you may withdraw consent for analytics cookies at any time. To exercise these rights, contact us using the details below.

7. Data security

We take reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children

The Site is intended for business users and is not directed at anyone under 18. We do not knowingly collect data from children.

9. International visitors

The Site is operated from India. If you access it from elsewhere, your information may be processed in India and other countries where our providers operate.

10. Changes to this policy

We may update this policy from time to time. The “Last updated” date shows the latest version.

11. Contact

Steps Ecommerce — Kanpur, Uttar Pradesh, India. Email: contactstepsecommerce@gmail.com. You can also reach us through the contact page.