About Steps Ecommerce
Operator-led. Not agency-layered.
Steps Ecommerce is led by an operator with 5+ years inside Indian e-commerce — someone who built a consumer brand from a single listing to 7-figure annual revenue, over ₹90 lakh in the last financial year, across Amazon, Flipkart, Myntra and Ajio.
That means the person reading your settlement file has run one of their own. We keep the team deliberately tight and bring in specialists — photographers, catalogue support, developers — for the work that needs them. You get senior attention on your account instead of a junior executive and a monthly slide deck.
Every system we run for clients was built and proven on our own accounts first: order-level reconciliation, courier-by-courier RTO analysis, true COGS per SKU, and a live P&L that shows what's actually left after fees, freight and returns.
I built the tracking system we use for clients because I got tired of not knowing where my own money went.
Operator-led operation
Operator-led e-commerce management. The person running your account has built and scaled a marketplace business of their own — and brings in specialists where the work demands it.
One accountable point of contact, a tight team behind it — based in Kanpur, working with sellers across India and abroad.
Why us
What working with an operator changes.
Senior attention on the account, not a junior executive fronted by a monthly slide deck.
You work with the operator
No account executive selling and a junior delivering. The person who diagnoses your account is the person accountable for it — with specialists brought in around them where the work needs it.
Proven on our own money first
Reconciliation, listing work, RTO control, PPC and profitable scaling were all run on our own brand before they were ever run for a client.
Numbers we can defend
Every figure we publish or report comes from a real account, with the evidence attached. If a month was flat, the report says so.
Scope in writing
After understanding the account, priorities and workload, we provide a written scope covering deliverables, responsibilities, timelines, reporting and commercial terms.
Start with the diagnosis
Find the constraint first. Then decide what to fix.
No package pitch before we understand the account. The diagnosis shows you the evidence — the scope comes after, in writing.